WELCOME TO LEADERSHIP ACADEMY ONLINE!

My Library Store
About Contact

56: Ray O’Donoghue of Barclays on change, engaging people and customers

Season #3 Episode #56

Ray O’Donoghue is MD of Corporate Banking for the Midlands region in Barclays. He talks about transforming the organisation from geography-led to industry-led and how the relationships with customers changed. It was a bold move that could have led to resistance but he engaged people by making sure they were part of the solution, continually refining the solution based on feedback.